Cannot turn on Microsoft surface keyboard

Question

Had surface keyboard [paired with laptop previously. Used to power up with keyboard touch. Now not working and replaced batteries. No power and even trying bluetooth button at side is not lighting up to pair. Any ideas please

Answer 1

If your Microsoft Surface keyboard is not turning on after replacing the batteries and the Bluetooth button is not lighting up, you can try the following troubleshooting steps:

1. Check Battery Installation: Ensure that the batteries are installed correctly, with the positive and negative ends aligned as indicated in the battery compartment.
2. Reset the Keyboard: Sometimes, resetting the keyboard can help. To do this, press and hold the Bluetooth button for about 5 seconds to see if it powers on.
3. Power Cycle the Device: If the keyboard is still unresponsive, try power cycling your Surface device. Turn it off completely, wait a few seconds, and then turn it back on.
4. Check for Firmware Updates: Ensure that your Surface device is updated with the latest firmware, as this can sometimes resolve connectivity issues with peripherals.
5. Reconnect the Keyboard: If the keyboard was previously paired, you may need to remove it from the Bluetooth settings and re-pair it. Go to Settings > Bluetooth & devices, remove the keyboard, and then try to pair it again.

If none of these steps work, it may indicate a hardware issue with the keyboard itself, and you might need to consider contacting Microsoft support for further assistance.

---

References:

• Surface Pro Flex Keyboard overview
• How to enable a Surface Laptop keyboard, Surface Pro Keyboard, or Surface Pro Type Cover during Windows deployment