games or programs crash

Question

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 117

Parameter 1: ffffe786bc30c010

Parameter 2: fffff80557eeed90

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_26200

Service Pack: 0_0

Product: 768_1

OS Version: 10.0.26200.2.0.0.768.101

Locale ID: 1033

Files that help describe the problem

WATCHDOG-20260109-1419.dmp

sysdata.xml

WERInternalMetadata.xml

memory.csv

sysinfo.txt

WERInternalRequest.xml

Answer 1

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

If there are no minidump files there, check if there are ant Watchdog dump files in this folder: C:\Windows\LiveKernelReports\WATCHDOG

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Answer 2

The error you are encountering, identified by the problem event name "LiveKernelEvent" with code 117, typically indicates an issue related to your graphics hardware or its drivers. This can happen due to various reasons such as outdated drivers, hardware incompatibility, or overheating. Here are some steps you can take to troubleshoot the issue:

1. Update Graphics Drivers: Ensure that your graphics drivers are up to date. You can do this by visiting the manufacturer's website (like NVIDIA, AMD, or Intel) and downloading the latest drivers.
2. Check for Windows Updates: Make sure your Windows operating system is fully updated. Sometimes, updates include important fixes for hardware compatibility.
3. Run Hardware Diagnostics: Use the hardware diagnostics tools provided by your system manufacturer to check for any hardware issues.
4. Monitor Temperatures: Overheating can cause hardware to fail. Ensure that your system is adequately cooled and that fans are functioning properly.
5. Check Event Viewer: Look in the Event Viewer for additional logs that might give more context about the crash. This can help identify if a specific driver or hardware component is causing the issue.
6. Test Memory: Run the Windows Memory Diagnostics tool to check for memory-related issues. Faulty RAM can also lead to crashes.
7. Revert Recent Changes: If the issue started after installing new hardware or software, consider reverting those changes to see if the problem resolves.

If these steps do not resolve the issue, you may want to consult with the hardware manufacturer or a professional technician for further assistance.

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References:

• Troubleshoot bug checks (stop code errors)
• Advanced troubleshooting for stop code errors