Billing and Payment

Question

Billing and Payment

Ewere Ighagbon 0

I have recurring invoice, I have cancelled my subscription and i haven't been using the portal since October, Kindly stop billing me and refund my money.

Ewere Ighagbon

Anonymous

2026-01-20T09:52:50.7266667+00:00

Hello @Ewere Ighagbon ,
I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. If the answer addressed your query, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thank you!

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Anonymous

2026-01-20T09:52:50.7266667+00:00

Hello @Ewere Ighagbon ,
I just wanted to kindly follow up to check if you had a chance to review my earlier response. I hope the information shared was helpful. Please feel free to reach out if you have any additional questions or need further clarification. If the answer addressed your query, it would be great if you could accept it and up-vote. This not only helps us but also makes it easier for other community members who might face the same issue. Thank you!

Answer 1

Hi @Ewere Ighagbon
Thanks for reaching out.

Billing, subscription cancellation, and refund request can't be handled through this Q&A forum, as we don't have visibility into individual accounts or payment details here.

To stop further charges and request a refund, please do the following:

1. Verify the subscription status

sign in to the portal
Go to Account/ Billing / Subscriptions
Ensure the subscription is fully canceled (not just disabled)

2. Raise a billing support request

Open a support ticket from the portal go to: Help + Support → Support Request → Billing
Include
- Subscription ID
  - Invoice numbers
    - Date you cancelled

3. Contact official support directly

if you no longer have the portal access, use the official support/contact page for billing issues to reach the billing team

The billing team will be able to review your account, stop any recurring charges, and determine refund eligibility based on the subscription terms.

If you face any issues creating a billing ticket, please let us know what error you're seeing and we can guide you further.

Hope this helps.

Suchitra Suregaunkar 14,595 Reputation points Microsoft External Staff Moderator

2026-01-28T11:00:13.25+00:00

Hello @Ewere Ighagbon ,

Just checking in to see if the below answer helped. If this answers your query, please don’t forget to click "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query, please do let us know.

Thanks,
Suchitra.

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