Subscription issue

Question

Why have I been charged for an annual subscription in January when it doesn't become due until APRIL. This isn't the first time you have done this. I emailed you to say DONT DO IT JANUARY BECAUSE IT ISN'T DUE UNTIL APRIL. But you took my money anyway. Either refund it and take it in April or change my subscription. Respond IMMEDIATELY PLEASE OR I MAKE A CLAIM THROUGH THE STATE ADMINISTRATIVE TRIBUNAL FOR COMPENSATION. I'm rather sick of the incompetence the seems ongoing and lack of responsibility.

REPY TO... ******@bigpond.com

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.