Login problems

Question

So, when I try to sign in into my Microsoft account, it says that my email doesnt exist, but when i try to sign up, with the same email, it says it exists. This is a problem with Microsoft and not my email. Can someone help me?? And btw, the account im now on is another one.

Answer 1

Hello,

Is it one of these emails? outlook.com hotmail.com live.com msn.com

If so, it means the email address has been deleted, either by you as user error, or by someone else. The email address is unfortunately gone.

Microsoft doesn't reuse its own email address, so it cannot be added to created as alias for another Microsoft account. This is why when you tried to recreate, it says it already existed.

Microsoft explains it here: https://support.microsoft.com/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2 Under the section "Remove an email address", it says: "Are you sure? If you remove an alias that's an email address from a Microsoft domain (like @hotmail.com, @live.com, @outlook.com, or @msn.com), you're permanently deleting the alias and it can't be associated with any Microsoft account again."