unauthorized charge

Question

I have an unauthorized charge that appeared in my account I need help

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

If you have an unauthorized charge on your account, there are several steps you can take to investigate and resolve the issue:

1. Review the Invoice: Check the invoice that includes the charge to understand what it pertains to.
2. Cost Analysis: Look at your invoiced charges in the Cost analysis section to identify any discrepancies.
3. Engage with Responsible Parties: Find out who is responsible for the resource that incurred the charge and discuss it with them.
4. Audit Logs: Analyze the audit logs to see if there were any actions taken that led to the charge.
5. User Permissions: Check the user permissions related to the resource's parent scope to ensure that no unauthorized actions were taken.
6. Create a Support Request: If you still cannot identify the charge, consider creating an Azure support request for further assistance.

These steps should help you understand and potentially resolve the issue with the unauthorized charge.

---

References:

• Understand the terms in your Azure usage and charges file