how to activate microsoft

Question

have purchased Microsoft at Costco I have put in the product code and installed Microsoft on my computer when I open up word I am unable to type in word..... when I click on the activate it take me purchase Microsoft I say I have already purchased and put in my email address it shows Microsoft has already been downloaded. around and around I go asking me to purchase Microsoft again . I know I have a Microsoft account be cause it told me when I tried to create a new account

Answer 1

It sounds like you're experiencing issues with activating Microsoft 365 after purchasing it. Here are some steps you can try to resolve the activation issue:

1. Sign Out and Sign Back In: Open a Microsoft 365 app like Word, click on your name or profile picture at the top, and select Sign out. Then, sign back in using your Microsoft account associated with your purchase.
2. Check Your License: Ensure that you are signed in with the correct account that has the license assigned. If you are using a Work or School account, confirm that the license is assigned to you by checking with your Microsoft 365 administrator.
3. Remove Existing Product Keys: If you have previously entered a product key, you may need to remove it. You can do this by using the command prompt to run the command cscript ospp.vbs /unpkey:<Last five characters of product key> to remove any existing product keys.
4. Install the Correct Version: Make sure you have the correct version of Microsoft 365 installed that corresponds to your license. You can reinstall it if necessary.
5. Reset Activation State: If the problem persists, you might need to reset the activation state for Microsoft 365 Apps. Instructions for this can be found in the Microsoft support articles.

If these steps do not resolve your issue, consider reaching out to Microsoft Support for further assistance.

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References:

• Microsoft 365 Apps activation error: "That Microsoft account doesn't exist. Enter a different account or get a new one."
• "Sorry, we can't connect to your account." error when you activate Office from Microsoft 365
• Activating Microsoft 365 Apps for Business with a product key
• Microsoft 365 Apps activation error: "The products we found in your account can't be used to activate"
• Microsoft 365 Apps activation error 0x80070005