double payment

Question

Hi Team, I am been charged twice for office 365 from 2 different bank accounts at 2 different times of the year

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

If you are being charged twice for Microsoft 365 from two different bank accounts, it could be due to several reasons:

1. Multiple Subscriptions: You may have inadvertently set up multiple subscriptions, which would result in charges from different accounts.
2. Billing Frequency Changes: If you changed your billing frequency or subscription type, it might have triggered additional charges.
3. Payment Errors: If there was an issue with a payment that led to a retry or a duplicate charge, this could also explain the situation.

To resolve the issue, it's advisable to check your subscription details in the Microsoft 365 admin center and verify if there are multiple active subscriptions. You can also contact Microsoft support for assistance in resolving the double payment issue.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?
• Understand your invoice for your Microsoft MOSA billing account