Missing Refund from Microsoft

Question

The $50 refund from Microsoft hasn't hit my account even though it was sent 5 weeks ago. How can I get this investigated?

Answer 1

Hi,

Have you already contacted your bank to confirm whether the refund is still pending on their end?

If not, you will need to contact Microsoft Billing Support directly. Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2