My microsoft account got stolen and email changed, how do I recover it

Question

My microsoft account got stolen and email changed, how do I recover it, basicly someone got access to my email, that i had my microsoft account created on, and they used it to get the one time access code, and change everything on my microsoft account, currently im fully locked out, email is changed, dont know the new account password, got many previous emails claiming, that it was in fact my account, i know the current email, that it was changed to, i would highly appriciate help

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Answer 1

Hi ,

I'm Dyari. Thanks for reaching out.

I'm afraid that account recovery is automated, and no one here can access accounts. When a hacker changes the email, it complicates the recovery process. However, you can first try using the Sign-in Helper tool.

https://support.microsoft.com/en-us/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

If it does not help, fill out the account recovery form. Please note that it may take some time to receive a response:

https://account.live.com/acsr

Answer 2

I'm sorry, but I must provide you with all available methods to try. Hopefully, one of them works for you.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Answer 3

To recover your Microsoft account after it has been compromised, follow these steps:

1. Go to the Microsoft account recovery page: Visit the Microsoft account recovery page and select the option that indicates you can’t access your account.
2. Follow the prompts: You will be guided through a series of steps to verify your identity. Since your email has been changed, you may need to provide additional information to prove your identity.
3. Use recovery options: If you have set up recovery options (like a phone number or alternate email), you may be able to receive a verification code to regain access.
4. Submit a support request: If you cannot recover your account using the automated process, you can submit a support request to Microsoft. You will need to provide as much information as possible about your account and the changes that were made.
5. Identity verification: Be prepared to verify your identity through official documentation or other means as requested by Microsoft.
6. Contact support: If you have a Microsoft partner or IT department, reach out to them for assistance in recovering your account.

It’s important to act quickly to prevent further unauthorized access to your account.

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References:

• How to recover tenant access
• User steps