EMAIL FLOW

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EMAIL FLOW

Gareth 0

Hi

I logged in to my e-mail account yesterday and all the e-mails from the last 2 weeks (since the 03.01.26) have disappeared. I have had a few since feed through the last couple of days but nothing like the amount of mails i am used to getting. My IT team in the office have checked all my settings and nothing looks obvious. I have cleared my storage to 84% and nothing has changed. I am still getting mails come into my Junk email regularly but not my main account. Please help

Gareth 0 Reputation points

2026-01-12T12:23:07.8033333+00:00

Hi - the answer provided wasnt sufficinet when i reviewed the answers. Also my mails going out seem to be going to recepients spam folders rather than their inbox. Thanks

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Gareth 0 Reputation points

2026-01-12T12:23:07.8033333+00:00

Hi - the answer provided wasnt sufficinet when i reviewed the answers. Also my mails going out seem to be going to recepients spam folders rather than their inbox. Thanks

Answer 1

Harold Milan 17,525 Independent Advisor

Hi,

The page is official Microsoft documentation for troubleshooting email issues in Power Automate. It provides guidance for common problems like:

Emails not being sent or received

Authentication or permission errors

Flow failures related to Outlook or Exchange connectors

https://learn.microsoft.com/en-us/power-automate/email-troubleshooting

this page is relevant and offers solutions or workarounds.

I hope this helps!

Gareth 0 Reputation points

2026-01-12T15:19:12.38+00:00

Hi, my IT team have checked all the rules and nothing seems to be an Issue on that note. I am getting the odd mail come through which is really strange but im not getting anything like the numbers i should be
Gareth 0 Reputation points

2026-01-13T09:32:43.46+00:00

Hi, is there any update here please. I am still getting the odd e mail drip through but nothing like the amount i am used to. I am worried i am going to miss something important.
Harold Milan 17,525 Reputation points Independent Advisor

2026-01-13T14:22:30.92+00:00

It doesn’t sound like rules are the problem. This could be something else, like:

Server-side filtering or throttling (spam filters or rate limits)

Mailbox sync delays or corruption

Security tools interfering

Issues on the sender’s end

Since you’re still getting a few emails, it looks like delivery is intermittent rather than completely blocked.

Here are a few things you can try:

Check your Focused Inbox and Junk folders – Sometimes important emails get misclassified. Start Outlook in Safe Mode (outlook.exe /safe) – This helps rule out add-in conflicts. Check mailbox size and sync status – Large mailboxes can slow things down. Run a Message Trace (if you’re on Exchange/Office 365) – This shows if emails are delivered but filtered. Try webmail or another client – If emails show up there, the issue is likely with your Outlook app.

Let me know how it goes, I’m Here to help!
Gareth 0 Reputation points

2026-01-13T16:07:32.7533333+00:00

Hi Harold. Thanks for your response. When i try and run the safe mode it just re-opens my work outlook inbox - the issue is with my hotmail. I know hotmail is now outlook but how do i run the safe mode for my hotmail rather than my work outlook

Thanks
Harold Milan 17,525 Reputation points Independent Advisor

2026-01-13T16:41:11.4833333+00:00

Try to Close Outlook completely.

Open Control Panel → Mail → Show Profiles.

Click Add, create a new profile (e.g., “Hotmail”), and set up your Hotmail account.

Under When starting Outlook, choose:

Prompt for a profile to be used, or

Set the new Hotmail profile as default.

This way, Safe Mode will open with your Hotmail account instead of your work inbox.
then Run outlook.exe /safe
Gareth 0 Reputation points

2026-01-13T18:29:38.4066667+00:00

hi Harold - ok i have run in safe mode and no real difference. Well my emails since the 03.11 have all gone into the 'recover deleted items' folder and only a handful have fed in since. Can you advise any other options or please can you advise how i run a message trace?. Thanks
Gareth 0 Reputation points

2026-01-13T22:14:57.1533333+00:00

hi - one thing i have noticed is that i dont seem to be getting as many mails from the addresses i have subscribed to - i am getting personal ones. How do i check why im not receiving mails from addresses and groups that i have subscribed to? i have checked in settings and it confirms i have 370 groups i am subscribed too but i dont seem to be receiving any of their mails. Thanks
Harold Milan 17,525 Reputation points Independent Advisor

2026-01-14T14:10:16.7766667+00:00

Hi Gareth, thanks for sharing that detail! If you’re not getting emails from the groups you’re subscribed to, here are a few things to check:

Make sure Focused Inbox isn’t hiding them try turning it off temporarily.

Check your Inbox rules and Sweep settings to ensure nothing is moving or deleting those messages.

For Outlook Groups, confirm that you’ve enabled “Send copies of group conversations and events to members’ inboxes” in the group settings.

Aside from restoring the emails and checking account activity, you can also review any rules or filters that might be moving messages around. For running a message trace, you’ll need to sign in to the Microsoft 365 Security & Compliance Center, go to Mail Flow > Message Trace, and enter the sender/recipient details and date range to see what happened to those emails. If you’re using a free Outlook/Hotmail account, message trace isn’t available, so in that case, If everything looks fine and you still don’t see the emails, it could be a delivery issue. In that case, contacting Microsoft Support or your email admin (if you’re on Microsoft 365) would be the best next step to run a deeper check.
Gareth 0 Reputation points

2026-01-14T14:36:16.7+00:00

Hi. My IT team here in the office have run the various checks you suggested and nothing has changed. I also just purchased an item on the internet, using my email address for the confirmation. That was 30 mins ago and no confirmation has come through. Can you please advise how i speak to Microsoft Support directly? Thanks
Harold Milan 17,525 Reputation points Independent Advisor

2026-01-14T14:54:14.5166667+00:00

You can use this link https://support.microsoft.com/en-us

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