can't solve 365 billing errors

Question

Microsoft is giving me the run around on 365 subscriptions. Its says i didn't have a 365 subscription but i am being billed every month. in order to solve a one drive is full issue I had to add another basic 365 subscription. Microsoft robot agent thinks I have a business subscription so I can't sign in with the only personal e-mail account I have with Microsoft. The support number is no help because it keeps giving me a web address to solve my issues it won't even let me talk it's like it remembers my phone number. Thanks

Answer 1

Hello Jerome G,

Thank you for posting on Microsoft Q&A forum

Because this is just a Community Forum, and we do not have access to your account and this request that involve unjustified billing being billed to your account may require sensitive personal information, the best action to do now is to contact Microsoft support live chat for further assistance on this matter. 

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Manage my Subscription" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window.