office 2024

Question

cant download office 2024 professional i keep getting a error

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Moderator moved from Microsoft 365 and Office | Access | Other | Windows

Answer 1

Hi! Where did you buy your Office Professional Plus license?

The MS Office Professional Plus version is exclusively for corporate use, cannot be sold to individuals, and is not pre-installed on computers. You may have been the victim of a scam.

• This type of license is non-transferable.
• It should not be used in a home environment.
• It may contain limited activations or a single activation.

If you recently purchased it, you should contact the seller. Otherwise, you will have to purchase a license for personal use.

If you purchased an Office license from the Microsoft Store or the Microsoft website, it should be in your Account. Go to https://account.microsoft.com/account?lang=en-us > Sign in with your Account > expand Subscriptions > Expand Office > Install Apps to download the installer.

Answer 2

If you are experiencing errors while trying to download Office 2024 Professional, there are a few steps you can take to troubleshoot the issue:

1. Check Your Internet Connection: Ensure that your internet connection is stable and working properly.
2. Use the Office Deployment Tool (ODT): Make sure you are using the ODT to download the installation files. You can download the ODT from the Microsoft website and create a configuration.xml file to specify the products you want to download.
3. Verify Configuration: Ensure that your configuration.xml file is correctly set up with the appropriate Product ID for Office LTSC Professional Plus 2024. The valid Product ID for this version is ProPlus2024Volume.
4. Run Command Prompt as Administrator: When executing the command to download the files, make sure you are running the command prompt as an administrator. Navigate to the folder where the ODT and configuration.xml file are located and use the command:

      setup /download configuration.xml
   

5. Check for Errors: If the download appears to be stuck, check the location specified in your configuration.xml file to see if the files are being downloaded in the background.
6. Consult the Update History: You can also check the update history for Office 2024 to see if there are any known issues or updates that might affect the download process.

If the problem persists, consider reaching out to Microsoft support for further assistance.