Activation Prob

Question

Our customer is trying to use the key provided for Power BI Report Server, but the key is not being accepted. Could you please provide guidance on this issue?

Answer 1

Thank you for your detailed explanation. It looks like you've already followed the recommended steps, but the issue persists.

To help resolve this further, I recommend raising a support ticket so our support team can assist you directly. Please refer to the following link for instructions on how to create a support ticket:

https://support.serviceshub.microsoft.com/supportforbusiness/create

We appreciate your engagement and thank you for being an active part of the community.

Thanks,

Lakshmi.

Answer 2

If the key provided for Power BI Report Server is not being accepted, there are a few things to check:

1. Product Key Validity: Ensure that the key you are using is valid for the version of Power BI Report Server you are trying to activate. The key must correspond to the specific product purchased, such as Power BI Premium or an F64+ Reserved Instance.
2. Permissions: Verify that the user attempting to access the key has the necessary permissions. The product key for Power BI Report Server is only accessible to users with Fabric admin or Power BI Premium capacity admin privileges.
3. Correct Key Usage: Ensure that you are not using a developer product key in a production environment, as this is not permitted.
4. Contacting Support: If the key was purchased through a partner, consider reaching out to them for assistance in obtaining the correct key or resolving any issues related to the activation.

If these steps do not resolve the issue, further investigation into the specific error message or behavior during activation may be necessary.

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References:

• How to find your report server product key