Need Live Agent Tech Support

Question

We are trying to open a support case to work with a live agent regarding getting OAUTH / OIDC since B2C accounts can no longer being able to be signed up for but it seems Microsoft goes to very great lengths to prevent paying users from being able to open a support case. We have not been able to proceed through the menu system to get a case opened and need assistance to do this.

Answer 1

To open a support case for Azure Active Directory B2C, follow these steps:

1. Sign in to the Azure portal.
2. If you have access to multiple tenants, select the Settings icon in the top menu to switch to your Microsoft Entra tenant from the Directories + subscriptions menu.
3. In the Azure portal, search for and select Microsoft Entra ID.
4. In the left menu, under Troubleshooting + Support, select New support request.
5. On the 1. Problem description tab:
   • For Issue type, select Technical.
   • For Subscription, select your Azure subscription.
   • For Service type, select Azure Active Directory Business to Consumer (B2C).
   • Fill in the Summary and Problem type fields.
6. Select Next and follow the prompts to provide additional details about your issue.
7. If you encounter difficulties, ensure that you allow Microsoft support to access your Azure resources for faster resolution by selecting Yes under Advanced diagnostic information.
8. Finally, review your support ticket details and select Create to submit it.

If you are still facing challenges in navigating the support system, consider checking the Microsoft Technical Community or the technical documentation for Azure AD B2C for additional guidance.

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References:

• Find help and open a support ticket for Azure Active Directory B2C