Double billing

Question

I have been billed twice for Microsoft 365 family - by mistake had my business email and personal email subscribed for the same network - My business one was deducted on the 1st of December and my personal one was paid last week. Please advise how I can get a refund on the business subscription - you will see no activity on this subscription.

Answer 1

Greetings!

This is Tin, I'm happy to assist you. Looks like you've accidentally purchased a subscription twice and you would like to cancel the other one and request for a refund.

Just a friendly reminder, no one has access to your account in public forum for your security and privacy.

You may check the link below on how to request a refund:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

And in case it didn't help, you will be needing to reach the MS Accounts & Billing Support to check your account.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the subscription)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Tin L

Answer 2

To request a refund for the double billing of your Microsoft 365 Family subscription, you will need to contact Microsoft support directly. Since this issue involves billing and account-specific information, it's best to follow these steps:

1. Visit the Microsoft support page.
2. Sign in with the Microsoft account associated with the subscription.
3. Navigate to the billing and payment section.
4. Look for options to contact support, either through chat or by submitting a support ticket.
5. Explain your situation clearly, mentioning that you have been billed twice and that you would like a refund for the business subscription.

This process will ensure that your request is handled securely and efficiently.

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References:

• Request a refund - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A