Questionable charge

Question

Why was my account billed $101.44 on December 10 and January 10? I do not see these invoices in my account statement.

Answer 1

Hello, good day and thanks for your question. To add to the above, please see the link below to double check on what is the related billing charge for and also ensure that you are using the correct Microsoft account or check if you have an alternate account that you might be using as well.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Answer 2

To understand the charges of $101.44 on December 10 and January 10, you should check your account balance and payment details in the Microsoft 365 admin center. If you do not see the invoices in your account statement, it may be due to the invoices being sent to a different email address or not being generated correctly. You can follow these steps to view your invoices:

1. Sign in to the Microsoft 365 admin center.
2. Navigate to the billing section to check for any available invoices.
3. If you still cannot find the invoices, consider reaching out to Microsoft support for assistance regarding your account and billing issues.

Additionally, invoices are typically sent via email, so ensure that the email address associated with your account is correct and check your spam or junk folder as well.