![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 7.000000000000001%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGL%3C/text%3E%3C/svg%3E)
Outlook | Web | Outlook.com | Email
Sending, receiving, and organizing email in Outlook.com
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 39%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Hey there! Nice to meet you!
If I may ask, may I have the exact error messages regarding the account block when signing in?
Do you have access to the security information/verification methods, email, or phone number linked to the account?
Do you see any unfamiliar email addresses/phone numbers upon signing in to your account or when resetting the password?
Did you have two-factor authentication (2FA) active on the account? If yes, are you able to access the second factor of authentication?
Also, do you still have the 25-character recovery codes for 2FA?
Lastly, may I know when was the last time you successfully signed in to your Hotmail account?
Best regards,
Darhyl