Bit Locker

Question

I am very upset that my new computer has presented with a blue sceeen asking for a bit locker code. My MS account informs me that I do not have a bit locker code. Surely with all the money we pay for subscriptions etc, this would be secured in our MS account. How can I unlock my computer without losing all my data,

Answer 1

I wish I could share good news, but the truth is no one can get you the bitlocker key, including Microsoft staff/support.

Is this where you looked? https://account.microsoft.com/devices/recoverykey

Any chance your laptop was purchased used, or already set up for you? Or was it gifted? Or have you set it up with a different account at first? The key is stored with the very Microsoft account used to set up the computer for the first time, even if you had got rid of that account and set it up with a different account. So, if your computer was set up by anyone at the store you bought it from, it would be that person's account.

If you set it up with school or work account, it is worth checking here as well https://aka.ms/aadrecoverykey sign in with your work/school email credential in that case.

I assume you don't remember opting out of not saving it in Microsoft account, and saving it to a local file instead? That's another possibility.

If you can't find it at all, there's really no way to crack it. Bitlocker means business. If it can be cracked, then it means the encryption is not working. Your only option is to do a clean install of Windows. In that case, you do lose your files. I am very sorry. I hate to share this kind of information, but I rather give you the correct info.

Answer 2

If your computer is asking for a BitLocker recovery key and your Microsoft account does not show any registered key, it can be quite frustrating. Unfortunately, Microsoft cannot provide the BitLocker key or unlock the computer if you do not have access to the recovery key. Here are some steps you can consider:

1. Check for Recovery Options: Ensure you have exhausted all possible recovery options. You can refer to the Microsoft support page on finding your BitLocker recovery key for guidance on where to look for it.
2. Recovery Image: If you cannot find the recovery key, the only option left may be to use a recovery image, which could lead to data loss. You can find more information on how to create a recovery image on the Microsoft support site.
3. Data Recovery Tools: If you have access to another computer, you might consider connecting your hard drive as a secondary drive to attempt data recovery using specialized software, but this can be complex and is not guaranteed to work.
4. Professional Help: If your data is critical, consider reaching out to a professional data recovery service that may have tools and techniques to recover data from encrypted drives.

It's important to regularly back up your data and ensure that recovery keys are stored securely to avoid such situations in the future.

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