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PRODUCT CODE NOT WORKING

Jim Mendoza 0 Reputation points
2026-01-14T23:53:33.1366667+00:00

I have tried several times to contact Microsoft and AI cannot help keeps hanging up.

The Office 365 card was purchased through the AAFES Military exchange

The Product code does not work, code # <PII removed>

I AM TRYING TO RENEW MY SUBSCRIPTIOB AS I HAVE ALWAYS DONE OVER THE MANY YEARS

NEED HELP PLEASE, A REAL PEWRSON WOULD BE A GRFEAT START.

Jim Mendoza

<PII removed>

Microsoft 365 and Office | Other

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  1. Brian Tillman 25,555 Reputation points Independent Advisor
    2026-01-15T01:22:23.04+00:00

    Hi. I'm Brian and I'll try to help.

    How are you trying to redeem the product key? What happens when you try? You don't usually renew a subscription by buying a new product key (which you should not publish in a public forum). If you have a subscription, log into your Microsoft account at https://account.microsoft.com/services and renew it there.

    These forums are peer-to-peer. We're users like you trying to help each other. We're not Microsoft employees.

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