Publisher display name in Microsoft Store - Rejected

Suren Manawatta 21 Reputation points

We are changed our company name from "IronOne Technologies (Pvt) Ltd" to "BoardPAC Private Ltd". So we decided to change the "Publisher display name" of the Microsoft store as well. So I went ahead and change the details with our new company name. We are using Google as our main email domain which is "" and we also have a Microsoft domain email as well which is "". I have changed the relevant fields and submitted but it was failed with the following messages.
"We were not able to verify your employment details. Follow below instructions to fix:"
"Verify and update company legal business name"
"Verify and update email with the company domain email address"

All the details I gave are true and correct but the verification fails. Appreciate your immediate assistance on this because meanwhile I cant submit app updates to the Store due to publisher name conflict.

Thank you for your consideration.

NOTE: Screen of "Developer" section change

The screen of change contact details of "Developer" section

Screen of the "Partner" section change

The screen of change profile details of "Partner" section

Microsoft Partner Center
Microsoft Partner Center
A Microsoft website for partners that provides access to product support, a partner community, and other partner services.
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