Reset Microsoft authenticator app

Question

Reset Microsoft authenticator app for my partner business account

Answer 1

To reset the Microsoft Authenticator app for your partner business account, you will need to follow these steps:

1. Contact Support: Since you may not be able to access the account due to the Authenticator app requirement, it's advisable to contact Microsoft support directly. You can call the support hotline and explain your situation to get assistance.
2. Use a Break Glass Account: If you have a break glass account, you can attempt to use it to reset the MFA settings. However, if it also requires the Authenticator app, support will need to assist you in this process.
3. Create a Trial Tenant: If you're unable to reach support, consider creating a trial Microsoft 365 tenant. This will allow you to access the Admin Center and submit a support ticket requesting help from the Data Protection team regarding your previous tenant.
4. Documentation: Make sure to have all necessary details ready, including your account information, to expedite the support process.

These steps should help you regain access to your account and reset the Authenticator app settings.