Share via

Lost authenticator 2fa codes

KINGSLEY-SMITH, Benjamin 0 Reputation points
2026-01-15T09:32:34.7133333+00:00

I had authenticator on my iphone which had multiple 2fa codes including my NHS office 365 (all working fine), my pension account and at least one more I can not remember.

I recently bought a new phone and the 2fa codes have not carried across other than my office 365 account. I need the 2fa to be able to access my pension account and I have no other option to 2fa (e.g. SMS) to access my pension account. They have said they can not change how i receive 2fa and I need to contact you on how to restore my authenticator 2fa log ins.

Please can you advise on how I can do this

Thanks

Ben

Microsoft Security | Microsoft Authenticator
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-01-15T09:32:44.7933333+00:00

    To regain access to your pension account after losing your 2FA codes from the Microsoft Authenticator app, you will need to follow a few steps:

    1. Contact Support: Since you mentioned that the pension account provider cannot change the 2FA method, you should reach out to their customer support for assistance. Explain your situation and ask if they can provide alternative methods for verifying your identity or resetting your 2FA.
    2. Use Backup Codes: If you had previously saved any backup codes when setting up 2FA for your pension account, you can use those to regain access.
    3. Check for Other Recovery Options: Some services may offer recovery options such as security questions or email verification. Check if your pension account has any such options available.
    4. Re-register MFA: If you are able to access your account through support, ask them to guide you through the process of re-registering your 2FA on your new device.
    5. Prevent Future Issues: Once you regain access, consider enabling additional recovery options or saving backup codes in a secure location to avoid similar issues in the future.

    Regaining access can be a process, so be sure to follow up with the support team if you do not receive a timely response.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.