Authenticator did not save my stuff

Question

I got a new phone and got everything thing off my old phone but it did not save my authenticators and now I can't get into an app that has my tax forms and important documents

Answer 1

If you've lost access to your Microsoft Authenticator app after switching to a new phone, you may find yourself unable to access accounts that require multi-factor authentication (MFA). Here are some steps you can take to regain access:

1. Recovery Options: If you had previously set up a backup or recovery option for your Microsoft Authenticator, you might be able to restore your accounts. Check if you can recover the Authenticator app data from your old phone or through a cloud backup.
2. Contact Support: If you cannot recover your accounts, you may need to contact Microsoft support for assistance. They can help you reset your MFA settings. You might need to provide verification details to confirm your identity.
3. Alternative Admin Accounts: If you have another admin account, you can ask that account to reset the MFA settings for your primary account. This can often be done through the admin portal.
4. Trial Microsoft 365 Tenant: If you are unable to reach support through the usual channels, consider creating a trial Microsoft 365 tenant. This will allow you to access the admin center and submit a support ticket directly from there.
5. Follow Up: Be prepared for a potentially lengthy process, as it may take time to verify your identity and reset your MFA settings.

These steps can help you regain access to your important documents and accounts that rely on the Authenticator app for verification.