Hi@Simon Qu , welcome to Q&A forum!
Is this only an issue encountered by user001, or other users will also have it? Have you share the service applications across farms correctly? You could refer to this official article for more information to check if you have configured the service applications:
Share service applications across farms in SharePoint Server
And here is also a blog with more details you could have a look:
Cross Farm Services in SharePoint 2013
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