Junk being sent?

Question

I have been noticing quite a few undeliverable emails in my junk folder, however nothing in sent folder. This is the response in the message: The following organization rejected your message: DB5PEPF00014B97.mail.protection.outlook.com. Seems my account is sending an autocomplete email but system is catching before it goes out? Is this a type of spam, has my account been compromised? How can i fix it? I have changed my password a few times and then I get notified it appeared in a breach. Does this mean my computer has a bug or something?

please help

Answer 1

It sounds like you might be experiencing issues related to a compromised email account. The symptoms you described, such as receiving undeliverable emails in your junk folder without anything in your sent folder, could indicate that your account is being used to send spam without your knowledge. This is often a sign of unauthorized access to your account.

Here are some steps you can take to address this situation:

1. Check for Suspicious Activity: Look for any unusual activity in your mailbox, such as missing emails or strange messages in your sent items. If you notice anything suspicious, it could confirm that your account has been compromised.
2. Review Inbox Rules: Check for any rules that may have been created to automatically forward emails or move them to different folders. These could be set up by someone who has gained access to your account.
3. Change Your Password: Since you mentioned changing your password, ensure that you are using a strong, unique password. Consider enabling two-factor authentication for added security.
4. Run Security Scans: Use antivirus and anti-malware software to scan your computer for any potential threats that could be compromising your account.
5. Monitor for Breaches: Since you received notifications about breaches, it’s important to stay vigilant. You may want to use a service that alerts you when your information appears in data breaches.
6. Contact Support: If the problem persists, consider reaching out to Microsoft support for assistance in securing your account and investigating any unauthorized activity.

Taking these steps should help you regain control of your account and prevent further issues.