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Sign-in failed Error code: interaction_required
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Reputation points
Getting the below error when trying to login into Azure portal:
Sign-in failed
Error code: interaction_required
Error message: interaction_required: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 3e7d7685-8195-48d5-b7cc-a4713ca08600 Correlation ID: 019bc5ec-ce64-7bee-bba6-3702330605b1 Timestamp: 2026-01-16 08:29:48Z
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 17,590 Reputation points Microsoft External Staff Moderator2026-01-16T08:42:24.15+00:00 Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Subscription ID
- Contact phone number (add +Country code)
- Contact email address
- Email address (affected account)
- Country
- TimeZone
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2026-01-16T08:50:42.83+00:00 Hello, can I request to delete this account and register a new one now?
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Shubham Sharma 17,590 Reputation points Microsoft External Staff Moderator
2026-01-20T03:57:50.7333333+00:00 As per Microsoft docs, after the 20-30day period, the tenant is permanently deleted and cannot be recovered.
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Shubham Sharma 17,590 Reputation points Microsoft External Staff Moderator
2026-01-23T06:01:46.7733333+00:00 Could you please provide the details into private message?
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