EMAIL PLEASE

Question

Hello,

I can't recover my account ******@hotmail.co.uk.

can you please assist - i have tried everything, it is now telling me i don't have any account anymore.

thanks

Answer 1

Hi,

What is the exact error message you see when you try to log in to your account?

Do you have any verification methods linked? Have you already tried resetting your password?

Answer 2

If you are unable to recover your Hotmail account and it is indicating that you no longer have an account, it is possible that the account has been permanently deleted. Microsoft will permanently delete any account that has not been accessed in 2 years, and once deleted, the account cannot be restored or reused. Unfortunately, if you do not remember the original security details and have submitted recovery tickets without success, there may not be any options left for recovery.

You might want to consider creating a new Microsoft account if you cannot regain access to your old one. For further assistance, you can reach out to Microsoft Support directly.

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References:

• Context I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Context Attempting to access old email - Microsoft Q&A