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Getting server error when trying to contact Microsoft support

Don Nichols 0 Reputation points
2026-01-16T14:46:34.74+00:00

I need to submit a ticket with Microsoft support. When I try to access links like this one: https://support.microsoft.com/contactus?ContactUsExperienceEntryPointAssetId=S.HP.microsoft-365

I get the following error:

HTTP Error 500.30 - ASP.NET Core app failed to start

Common solutions to this issue:

  • The app failed to start
  • The app started but then stopped
  • The app started but threw an exception during startup

Troubleshooting steps:

  • Check the system event log for error messages
  • Enable logging the application process' stdout messages
  • Attach a debugger to the application process and inspect

For more information visit: https://go.microsoft.com/fwlink/?LinkID=2028265

HTTP Error 500.30 - ASP.NET Core app failed to start

Common solutions to this issue:

  • The app failed to start
  • The app started but then stopped
  • The app started but threw an exception during startup

Troubleshooting steps:

  • Check the system event log for error messages
  • Enable logging the application process' stdout messages
  • Attach a debugger to the application process and inspect

For more information visit: https://go.microsoft.com/fwlink/?LinkID=2028265

Microsoft 365 and Office | Other
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  1. Katerina-N 9,105 Reputation points Microsoft External Staff Moderator
    2026-01-16T23:18:48.23+00:00

    Hello Don Nichols,

    Thank you for posting your question in the Microsoft Q&A forum!

    I understand that you are having issue while contacting Microsoft support. I truly understand how you feel. Let me assist you go through this situation.

    With this situation, I suggest you use the Get Help app:

    To Use the Get Help App

    1. Open the Get Help app
      • Press Windows key and type Get Help, then select the app from the search results.
    2. Sign in with your Microsoft account
      • Use the same account associated with your Microsoft 365 subscription.
    3. Describe your issue
      • In the chat box, type a short description like: “Cannot submit support ticket on Microsoft Support site – HTTP Error 500.30.”
    4. Follow the prompts
      • The virtual agent will suggest solutions. If those don’t work, choose Contact a person or Talk to an agent.
    5. Choose your support option
      • You can request a callback, chat with an agent, or schedule a call depending on availability.

    I hope this will help with your situation. Please feel free to reach back if you have further update or more questions.

    Best Regards,

    Was this answer helpful?

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