office for mac installation problems

Question

I bought a license but it will not activate and continues to ask for a subscription

Answer 1

Office Home 2024

Answer 2

Which specific license did you purchase? A subscription? Or did you purchase a one-time payment (perpetual) license such as Office 2024? Which specific product in that case?

Which version of macOS are you running?

Depending on your Office license and on your version of macOS, you may not be able to run the most recent release of Office for Mac.

See https://www.brandwares.com/bestpractices/2023/03/most-recent-office-you-can-run-best-practices/ .

Answer 3

If you're having trouble activating Office for Mac and it keeps asking for a subscription, here are some steps you can try:

1. Ensure Office for Mac is updated: Make sure you have the latest version of Office installed. You can check the update history for Office for Mac for more information.
2. Sign out and sign back in: Open a Microsoft 365 app, such as Word, and sign out of your account. Then sign back in with the account associated with your license.
3. Check your internet connection: Make sure your Mac is connected to the internet. You can verify this by opening a browser and visiting a website.
4. Verify license assignment: If you are using a Work or School account, ensure that you have a license assigned to your account. You may need to contact your administrator if you are unsure.
5. Uninstall and reinstall Office: If the above steps do not resolve the issue, consider uninstalling Office using the Microsoft 365 Uninstall troubleshooter, then reinstalling it from your Microsoft account.
6. Reset activation state: If problems persist, you may need to reset the activation state for Microsoft 365 Apps for enterprise.

Following these steps should help you resolve the activation issue with Office for Mac.