Spiceworks

Question

Hi, I’m setting up Spiceworks email ticketing and need to create or manage a shared mailbox. Please either:

• Assign me the Exchange Administrator role OR • Create a shared mailbox named <Mod remove PII>

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Mod moved from : Microsoft 365 and Office | Other

Answer 1

To create or manage a shared mailbox in Microsoft 365, you need to have the appropriate permissions, such as the Exchange Administrator role. Unfortunately, I cannot assign roles or create mailboxes directly. However, I can guide you on how to create a shared mailbox if you have the necessary permissions.

Here are the steps to create a shared mailbox:

1. Sign in with a user who has the Exchange admin role.
2. In the admin center, go to Teams & Groups > Shared mailboxes. If you don't see this option, select Show all in the left navigation pane.
3. On the Shared mailboxes page, select + Add a shared mailbox. Enter a name for the shared mailbox, which will also determine the email address.
4. Select Save changes. It may take a few minutes before you can add members to this mailbox.
5. Under Next steps, select Add members to this mailbox. Choose the people who will be able to access this shared mailbox and select Add.

Once created, ensure that the shared mailbox includes the necessary permissions for users to access it effectively.

For more detailed information, please refer to the resources provided below.