Why do I keep getting "Error Code: RenewalBlockedByFamilyPolicy", for my activation code

Question

I have recently purchased a laptop, and bought microsoft 365 personal. I have an account and the product key, yet it fails to activate and keeps sending me to a "we can't set up your account right now", screen

Answer 1

The error code "RenewalBlockedByFamilyPolicy" typically indicates that there are restrictions set by a family account policy that is preventing the activation of your Microsoft 365 subscription. Here are some steps you can take to troubleshoot this issue:

1. Check Family Settings: If your Microsoft account is part of a family group, the family organizer may have set restrictions that prevent you from activating the subscription. You should check with the family organizer to see if any policies are in place that might be blocking the activation.
2. Sign in with the Correct Account: Ensure that you are signing in with the correct Microsoft account that is associated with your Microsoft 365 Personal subscription. Sometimes, using a different account can lead to activation issues.
3. Remove Unused Devices: If you have reached the limit of devices that can use your Microsoft 365 subscription, you may need to remove some unused devices. You can do this by visiting your account settings.
4. Use the Microsoft 365 Activation Troubleshooter: Running the Microsoft 365 activation troubleshooter can help identify and resolve issues related to activation. You can find it in the Get Help app on your Windows device.

If these steps do not resolve the issue, you may need to contact Microsoft Support for further assistance.

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References:

• Microsoft 365 Apps activation error: "There's a problem with your account"
• Sorry, we can't connect to your account." error when you activate Office from Microsoft 365