double charging me

Question

I paid my renewal subscription January 2, 2026, from my Bank of America debit card ending

in 0427, why are you requesting the $138.11 again?

Answer 1

Please go to your account to make sure you don't have two different subscriptions:

https://account.live.com > Subscriptions. Check order history too.

If that's all correct in your account, Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

It seems that you are experiencing a double charging issue for your subscription renewal. This can happen due to various reasons, such as a billing profile error or a change in your subscription settings. To resolve this issue, it is best to contact the Microsoft Billing team directly through the Microsoft 365 Admin Center. Here are the steps you can follow:

1. Log into admin.microsoft.com with your admin credentials.
2. Click on the green help & support button at the bottom right of the admin center dashboard.
3. Type in "I need to update billing information" into the search bar.
4. Select "Contact support" and provide details about your issue.
5. Choose your preferred contact method and submit your support ticket.

This will allow the billing team to review your account and address the duplicate charge appropriately.

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References:

• My yearly subscription was paid on August 9, 2025 on charge card ending in 0705. Then that card was billed again on October 9, 2025 and a card ending in 6754 was charged again on October 15, 2025. I need to have the two additional charges removed.
• Request a refund - Microsoft Q&A