Dear @John Patrick Oldfield,
Thank you for posting your question in the Microsoft Q&A forum.
We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:
- Test using a different network connection (for example, a mobile hotspot or another Wi‑Fi network).
- If the issue still occurs, please sign in and test using a different local Windows account (a separate local user profile).
I sincerely hope you understand that the initial steps I suggest may not have completely resolved the issue, as there may still be underlying causes that I have not yet discovered. I am here to collaborate closely with you, troubleshoot effectively, and explore every possible solution to ensure the best outcome.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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