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I have a valid subscription to Microsoft 365 Basic for Mac. I can not edit existing Word documents

Mona Coade-Wingate 0 Reputation points
2026-01-17T18:55:32.2633333+00:00

I have a valid subscription to Microsoft 365 Basic for Mac. I can not edit existing Word documents even when I log in. Upon log-in, I get "Error 400". Or it says "No Microsoft 365 found".

Microsoft 365 and Office | Install, redeem, activate | For home | MacOS
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  1. Bob Jones AKA CyberTaz MVP 436K Reputation points
    2026-01-18T02:50:44.9+00:00

    As Emily wrote, the Basic subscription doesn't include the full version desktop software. You do have access to the Office Online web apps through your browser. The web apps are somewhat limited but may satisfy your needs.

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  2. EmilyS726 240.8K Reputation points Independent Advisor
    2026-01-17T19:28:32.65+00:00

    Hello,

    Microsoft 365 Basic is only for 100GB of OneDrive storage, it doesn't include Office apps. https://www.microsoft.com/en-us/microsoft-365/p/microsoft-365-basic/cfq7ttc0ktxs

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