hacker deleted emails

Question

Hacker took over control of my email. They deleted all emails to hide their activity. I can't get anybody to help me recover my emails. I keep getting dead end connected to AI help. Is there a chat or phone number available to talk to a live person..?

Answer 1

If a hacker has deleted your emails, you can try to recover them by using the Microsoft Purview audit log and Exchange Online PowerShell to investigate the deletion activities. Here are some steps you can take:

1. Check Deleted Items: If the emails were moved to the Deleted Items folder, you might be able to recover them from there.
2. Use PowerShell Commands: You can run specific PowerShell commands to search for deleted emails. For example:

      Search-UnifiedAuditLog -StartDate <start_date> -EndDate <end_date> -UserIds <user_email> -Operations SoftDelete,HardDelete,MoveToDeletedItems -ResultSize 1000
   

   Replace <start_date>, <end_date>, and <user_email> with the appropriate values.
3. Contact Microsoft Support: If you are unable to recover your emails using the above methods, you may need to contact Microsoft Support for assistance. You can find contact options by searching for "Get Help" in your Microsoft account or visiting the support page.

Unfortunately, I cannot provide a direct phone number or chat link, but following these steps should help you get in touch with a live person who can assist you further.

---

References:

• Identify who deleted an email message or why an email is missing