Failed connection request while Attempting exam

Question

Hello,

When trying to to attempt an assessment for "Microsoft Applied Skills: Create agents in Microsoft Copilot Studio" I keep getting an error of connection issues while trying to launch the lab. Now I have to wait for another 72 hours for the second time. Kindly assist on the way forward.

Answer 1

Contact support https://aka.ms/CertificationSupport

Answer 2

If you are experiencing connection issues while attempting to launch the lab for your assessment, there are a few steps you can take to troubleshoot the problem:

1. Check Your Internet Connection: Ensure that your internet connection is stable. You can run a speed test to verify your connection quality.
2. Review System Requirements: Make sure your computer meets the minimum requirements for the lab environment. You can refer to the System Readiness FAQs for guidance.
3. Try a Different Device: If you are using a work-issued device, consider trying a personal device instead, as company devices may have restrictions that affect connectivity.
4. Managed Network Issues: If you are on a managed network (like at work or school), consult your IT department to ensure that all necessary connectivity requirements are met.
5. Lab Orientation & Connectivity Check: Launch the Lab Orientation & Connectivity Check to see if your machine can connect and function within the lab environment.
6. Wait for Provisioning: Sometimes, it takes time to provision the environment in the cloud. If you see a message indicating that the lab is "resuming," it means the lab is being loaded from a saved state, which may take a moment.

If the issues persist and you are unable to connect after trying these steps, you may need to wait for the retake period to expire before attempting again. If you believe the connection issues are due to technical problems beyond your control, you might consider reaching out for support to see if a waiver for the waiting period can be requested due to connectivity issues.

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References:

• Assessment lab frequently asked questions
• System readiness FAQs