subscription

Question

I accidentally renewed my 365 subscription but chose the wrong one. I wanted to choose the $9.99 plan and I paid for the $108 plan. Can I switch and get refunded the $108 and pay for the $9.99?

Ingrid

Answer 1

Greetings!

This is Tin, I'm happy to help you. Looks like you want to cancel your subscription as you've accidentally chose the annual option instead of the monthly. Just a friendly reminder, no one has access to your account in public forum for your security and privacy.

You may check the link below on how to request a refund and cancel your current subscription:

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

And in case it didn't help, you will be needing to reach the MS Accounts & Billing Support to check your account.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the subscription)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine L

Answer 2

how do i contact ur support team and speak to a live person