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Azure Developer Associate certification - Unable to proceed to proceed to exam to renew the certificate

Atul Kumar Sharma 20 Reputation points
2026-01-20T03:14:59.8333333+00:00

Hi,

My email account ******@gmail.com was hacked for past couple of months and it was activated 2 weeks back only and today only I come to know that I"Azure Developer Associate certification" is expiring today and need to renew it by today.

But "Take the rewnal assessment" has been greyed out. Can you please help on this?

Regards,

Atul K. SharmaOption_disabled.png

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Shikha Ghildiyal 7,255 Reputation points Microsoft Employee Moderator
2026-01-20T08:42:54.8866667+00:00

Hi**Atul Kumar Sharma**

Please Contact Microsoft Credentials support https://aka.ms/credentialssupport

  1. You need to register with the support portal and then try the direct link https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb User's image

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  1. Julian Sharp 30,356 Reputation points
    2026-01-20T10:38:57.93+00:00

    The expiry is at midnight UTC so at the beginning of the expiry date. Your certification has therefore expired

    The renewal period is open for 180 days to allow for issues and cannot be reopened or extended

    https://learn.microsoft.com/en-us/credentials/certifications/renew-your-microsoft-certification-faq

    We recommend taking the renewal assessment well before expiration to allow time for any unforeseen events, such as medical emergencies, technical issues, or multiple retakes.

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