Security Update

Question

I changed my phone number on my account and now I can't access certain my account from my work laptop, home computer, or phone for 30 days. I need to get around this faster.

Answer 1

If you've changed your phone number and are unable to access your account for 30 days, you may need to wait for that period to pass unless you can have your Multi-Factor Authentication (MFA) settings reset by another admin. Here are some steps you can take:

1. Contact an Admin: If you are part of an organization, ask another admin to reset your MFA settings. They can do this by signing into the admin portal and managing user settings.
2. Use Alternative Contact Methods: If you have other contact methods set up (like an office phone or a mobile app), try using those to verify your identity.
3. Recovery Options: If you are unable to reset your MFA settings through an admin, you may need to complete the account recovery process through Microsoft support.

Unfortunately, there isn't a way to bypass the 30-day waiting period if you do not have access to an admin who can assist you with resetting your MFA settings.

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References:

• Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes
• Error when you reset your password in Azure, Office 365, or Intune: Your request could not be processed