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Add a payment method

Madi Tatibek 0 Reputation points
2026-01-20T06:28:59.4033333+00:00

Can't add a payment method, because the website can't verify my organization's address

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Darren-Ng 11,355 Reputation points Microsoft External Staff Moderator
    2026-01-20T07:35:57.38+00:00

    Dear @Madi Tatibek,

    Thank you for posting your question in the Microsoft Q&A forum.

    Based on your description, you can't add a payment method because the website can't verify my organization's address. For better understanding your situation:

    • Could you please provide a screenshot that shows the issue you’re encountering?
    • Could you please provide the exact website where you’re seeing this issue?
    • Just to confirm, when you mentioned the organization’s address, are you referring to your email domain (for example, @companyname.com)?

    The more detail information you provide, the more effectively I can support.

    Looking forward to your update!

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