TokenStateScrapped error while Trying to activate Office Home 2024

Question

Purchased an Office 2024 Home key from a website called StackSocial. When I went to activate the license key I get the following error:

Please come back later to redeem your product key.

Error Code:

TokenStateScrapped

Plus a correlation ID and a timestamp.

Is there something I can do about this or have I been scammed? StackSocial's return policy is if the key is revealed it's not eligible for a refund add I\d hatte to be out $100 with nothing to show for it.

Answer 1

The 'TokenStateScrapped' error indicates the product key is not recognized by the activation servers, either the seller has not registered that sale or the key they sold you is invalid, I did check that website you listed and honestly, some of the Office licenses they are selling do not look correct.

You will need to contact Microsoft support directly, provide them with proof of purchase and the details on that code card to see if they can check that licence and if possible register that code for you, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

The error code "TokenStateScrapped" typically indicates that the product key you are trying to use has been invalidated or is no longer active. This can happen for several reasons, including the key being previously used or flagged as fraudulent. Since you purchased the key from StackSocial, it's important to verify the legitimacy of the seller, as unauthorized resellers can sometimes sell invalid or stolen keys.

Here are some steps you can take:

1. Contact StackSocial: Reach out to their customer support to inquire about the status of your key and see if they can provide any assistance or clarification.
2. Check Microsoft Support: You can also contact Microsoft support directly to see if they can provide more information about the error and the status of your key.
3. Review Return Policy: If the key is indeed invalid and you cannot activate it, check StackSocial's return policy carefully. If the key was revealed and is not eligible for a refund, you may still have recourse through your payment method (like a credit card dispute) if you believe you were scammed.

Unfortunately, if the key is confirmed to be invalid, you may need to consider purchasing a new key from a reputable source.

---

References:

• Troubleshoot volume activation of Office