Account and Authenticator Access & MFA Issues

Question

Hello,

I am the only admin at my company and can't access my microsoft 365 account anymore. I have a new phone and while i did my transfer, the authenticator doesn't seem to be working. I have reset my password for security reasons and am now lock-out because I can't get verification codes with authenticator app. I have tried calling several numbers without success and would need the help of a microsoft agent to reset my MFA access. This is urgent as I do not have access to my account right now and am the only admin.

Thanks!

Shawn

Answer 1

Hi @Shawn Kennedy,

Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear you're having trouble accessing your Admin account. I understand how concerning and it can be to lose access to your Microsoft 365 tenant.

To ensure we resolve this securely, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your attention to this matter. I look forward to your response.