PAYMENT ISSUE

Question

I have paid and I can see my payment in my account but keep getting messages to UPDATE PAYMENT!!!

We had a chat on saturday but it solved nothing. You can check my account, my following payment is due FEB

Sincerely,

******@yahoo.com

Answer 1

Hi, I'm John! I will help you with this.

This usually happens when Microsoft 365 is still seeing cached or mismatched billing info. Here are a few things I’d suggest checking:

Confirm the subscription status:

• Sign in at https://account.microsoft.com/services and make sure your Microsoft 365 subscription shows as Active with no payment alerts.

Check which account you’re signed into in Word/Excel:

• Open Word or Excel > go to File > Account and confirm the email shown there is the same Microsoft account that owns the subscription. This issue often happens if you’re signed into a different account.

Sign out and back in:

• In Word or Excel, sign out completely, close the app, reopen it, then sign back in. This forces the app to refresh the license.

Allow some sync time:

• If the payment was updated very recently, it can take a few hours (sometimes up to 24 hours) for the reminder to clear across all devices.

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Let me know if you have any further questions or concerns.

Click "Add comment" below to let me know.

Regards,

John J.D.