Sent Items Folder Emptied

Question

Hotmail account sent items have disappeared. They are not in deleted and can't locate them in search. Recent items are saving again in sent folder

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Moved from: Microsoft 365 Insider | Outlook | Android

Answer 1

Microsoft doesn't keep backups of your mailbox. If the messages are not in the Sent Items folder, the Deleted Items folder of the "Recover items deleted from this folder" folder at the top of Deleted Items, then they are not recoverable. It is wise to make backups of any data you deem important.

Answer 2

Define "didn't work." What do you see in the online mailbox?

Answer 3

Hi. I'm Brian and I'll try to help.

The AI suggested the ribbon because it ignored the fact you are in the Outlook for Android forum. It started talking about classic Outlook.

The first thing to do is access your mailbox using a web browser at https://outlook.live.com/ to see if the Sent Items folder contains what you believe it should. It could be simply a sync issue between the mailbox and the Outlook for Android client.

Answer 4

What is the ribbon. There are no filters set

Answer 5

If your sent items in your Hotmail account have disappeared and are not found in the deleted items or through search, there are a few potential reasons for this issue. One possibility is that a filter may have been applied to the view settings in Outlook, which can cause certain items to be hidden from view. To address this, you can modify the filtering options in your Outlook settings.

Here are the steps to change the view options in Outlook 2010 and later versions:

1. In the ribbon, click on the View tab.
2. In the Current View area, select View Settings.
3. Click on Filter and review the tabs for any criteria that might be filtering out specific messages.

If the items were deleted or moved to another folder, they might not be recoverable unless you have a backup or they are still within the retention period of your email service. Since your recent items are saving again in the sent folder, it suggests that the issue may have been temporary or resolved for new messages.

If the problem persists, it may be beneficial to check your account settings or reach out to support for further assistance.