Domaine @dbmail refusé par @gmail.

Question

Bonjour,

Ma mère a toujours utilisé l'email darty, sauf que maintenant ça ne passe plus vers gmail. Chaque message retourne "non-remis".

J'ai donc tenté de passer son mail principal de @dbmail à @outlook, sans supprimer son vieux mail pour ne pas risquer de perdre des données. Son mail est beaucoup trop vieux pour être supprimé. Pour l'instant, malgré que son domaine principal marque outlook, ça ne marche pas, mais je viens de le faire il y a une heure.

Dois-je attendre plus longtemps? Il y a-t-il une autre solution? C'est plutôt urgent. Je suis pas sûre qu'elle voudrait changer de compte/email non plus, surtout pas, mais bon....

Je sais plus quoi trop faire.

Merci!

Answer 1

It sounds like you're experiencing issues with email delivery from the @dbmail domain to Gmail. Here are a few steps you can consider:

1. Check DNS Settings: Ensure that the DNS settings for the @dbmail domain are correctly configured to point to the appropriate mail servers. This includes checking MX records.
2. SPF Records: Make sure that the SPF (Sender Policy Framework) records for the domain are set up correctly. This helps Gmail verify that emails sent from your domain are legitimate.
3. Wait for Propagation: If you recently changed the primary email domain to @outlook, it may take some time (up to 72 hours) for the changes to propagate fully. During this time, emails may still be routed incorrectly.
4. Test Email Configuration: Use tools to test the email configuration and ensure that the new settings are functioning as expected.
5. Contact Support: If the problem persists, consider reaching out to the email service provider's support for assistance.
6. Backup Emails: Since you mentioned not wanting to lose old emails, ensure that you have a backup of all important emails before making any significant changes.

These steps should help you troubleshoot the issue with email delivery to Gmail.

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References:

• You can't send email messages in Microsoft 365 from a domain that's set up for full redelegation