Cannot access subscriptions page, therefore cannot turn off auto-renewal or cancel

Question

For over a year now, I have been unable to access https://account.microsoft.com/services

Whenever I try to access it, I get an error that looks like:

I tried different browsers, tried incognito mode, tried a Windows 11 Laptop, tried a MacOS laptop, tried an iOS Phone and Tablet, tried clearing cookies and cache - nothing works. I asked support and their response is this is a known problem and maybe at some point they will fix it - it has been broken for well over a year and I am unable to cancel or manage any subscriptions.

Does anyone know a way to fix this? I am at the point where I am going to start calling my credit card company to issue chargebacks since Microsoft will not allow me to cancel any subscriptions or turn off auto-renew and they seem incapable of fixing the problem.

Answer 1

A few practical avenues you can still try before resorting to chargebacks:

🔑 Alternative Access Routes

• Direct Billing Portal: Instead of account.microsoft.com/services, try going through https://commerce.microsoft.com. That’s Microsoft’s billing portal, and sometimes it bypasses the broken services page.
• Xbox or Office Apps: If you have Xbox, Office, or Teams installed, check their in-app subscription management settings. They sometimes expose cancellation options that link to billing directly.
• Microsoft Store App (Windows 11): Open the Microsoft Store → Profile → Payment methods & subscriptions. This can sometimes route around the broken web portal.

📞 Escalation Paths

• Microsoft Support Escalation: Ask specifically for the Billing & Accounts team and request a manual cancellation. If the portal is broken, they can process cancellations internally.
• Formal Complaint: File a complaint through Microsoft’s support escalation form. Mention that you are being prevented from exercising your right to cancel under consumer protection laws.
• Regulatory Leverage: In the U.S., you can file with the Better Business Bureau (BBB) or FTC if a company refuses to let you cancel subscriptions. That often gets a faster response.

💳 Payment Protection

If none of the above works, contacting your credit card company for chargebacks or blocking recurring charges is a legitimate last resort. Just be aware that Microsoft may suspend your account if payments are reversed, so weigh whether that matters to you.

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👉 My suggestion: try the commerce.microsoft.com portal first—it often works when the services page doesn’t. If that fails, escalate with billing support and document everything. If you’d like, I can walk you through drafting a strong escalation message that cites consumer rights and forces action.

Answer 2

I haven't experienced this or seen other reports so I can't offer much. My only suggestions are to

• try entering the URL without including the https:// ,or
• go to your OneDrive, click the Initials in the upper right corner & select View Account