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Domain relcaim

mt 0 Reputation points
2026-01-26T00:53:13.34+00:00

I purchased a domain 6 months ago that's tied to another entra even though i have control of DNS and nothing is pointing to microsoft. Whenever I try to sign up for azure I get the error that i can't use that work email. How do I reclaim this domain? I used another business account and even with a paid support plan it's near impossible to talk to somebody or put a ticket in anywhere.

Microsoft Security | Microsoft Entra | Microsoft Entra ID

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  1. Rukmini 42,595 Reputation points Microsoft External Staff Moderator
    2026-01-30T02:15:57.23+00:00

    Hello mt,

    The issue relates to an unable to verify custom domain name as it is verified in different directory in Azure.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue

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