Cannot access cloud settings

Question

I do not want to use cloud for file backup, would rather use local hard drive/USB. However, I cannot access cloud settings to achieve this (right click on cloud in taskbar but nothing when settings button chosen)

Answer 1

Hello,

Can you right click on the cloud and quit, then relaunch OneDrive to see if you can access settings?

If not, try to uninstall via Settings > Apps > Installed apps, then restart, and install again. You can download it from here: https://www.microsoft.com/microsoft-365/onedrive/download

Once you have the OneDrive app up and running again, please follow these steps closely:

1. Right click on the OneDrive cloud icon on the lower right on your taskbar to go to Settings.
2. On the "Sync and Backup" tab, click on "Advanced Settings" to expand that section. Then under File On-Demand, click on "Download all files".
3. Give it plenty of time to allow the files to be downloaded from the online cloud. On your computer's file explorer, you can observe the OneDrive folder and its folders/files inside. You want all of the green checkmark icon to turn solid green with a white checkmark. Depends on how many files you have, this process can take a while, so please be patient.
4. Once all of the folders and files turn into the solid green icon with white checkmark, you can go back to OneDrive Settings. Very important - click on "Manage Backup" button, then turn off all folders listed there.
5. After you turn off the folders sync in Step 4, now go to Account tab, click on "Unlink this PC"
6. Go to your Windows Settings > Apps, find OneDrive and uninstall it.