Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e3423bd8-140d-4

Question

Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e3423bd8-140d-4

Kent Steves 0

Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e3423bd8-140d-4b8b-8d7d-1ef080ac6100 Correlation ID: 019bfc53-cd43-7f22-80ca-a9c129c21922 Timestamp: 2026-01-26 22:01:49Z

VEMULA SRISAI 13,405 Reputation points Microsoft External Staff Moderator

2026-01-27T00:24:57.7233333+00:00

Hello Kent Steves,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

1 answer

Your answer

VEMULA SRISAI 13,405 Reputation points Microsoft External Staff Moderator

2026-01-27T00:24:57.7233333+00:00

Hello Kent Steves,

The error message you are seeing indicates that your tenant has been inactive for more than 200 days after the billing cycle, which triggered Microsoft's process to remove inactive tenants. At this stage, the OMS commerce system places a login block AADSTS5000225, Twenty days after this block is applied, the tenant is permanently deleted.

To restore access, the tenant must have been blocked for less than 20 days. After 30 days, the tenant is permanently deleted and cannot be recovered.

We can reactivate your tenant only if it has been blocked for less than 20 days, please share the requested details in private message so that we can reactivate your account.

Once we have the requested details, we can proceed with your account reactivation

Answer 1

The error message you are encountering, AADSTS5000225: This tenant has been blocked due to inactivity, indicates that the tenant has been made inaccessible due to a lack of activity. This is part of Microsoft's tenant lifecycle policies, which aim to reduce unnecessary costs associated with inactive tenants.

If you need to reactivate your tenant, the tenant administrator can reach out to Microsoft support. It's important to do this within 20 days of the tenant entering an inactive state, as tenants that remain inactive for longer than this period will be deleted and cannot be recovered.

If you do not plan to reactivate the tenant, it will be deleted after the 20-day period, and you should review Microsoft's data protection policies for further guidance.

For more information on handling inaccessible tenants, you can refer to the relevant Microsoft documentation.

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Sign-in failed Error code: interaction_required Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: e3423bd8-140d-4

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